LEGAL REFERENCE

Our Terms Shape Your Account

These terms define how top138 works for you. We've built them around Indonesia's payment landscape—QRIS, DANA, OVO and GoPay—and the way you actually use live tables, slots and...

Account SecurityPayment ClarityDispute ResolutionIndonesia-FocusedReal Payouts
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top138 Our Terms Shape Your Account

Policy Foundation & Jurisdiction

top138 operates under the terms outlined here, applicable to accounts opened in supported Indonesian regions where local law permits. Your account creation confirms you've read and accepted these terms in full. We process deposits via QRIS, DANA, OVO and GoPay according to each provider's own terms. Withdrawals follow the same payment rail you used to fund your account. Disputes are resolved through

our support team first; escalation paths are detailed in the support section below. These terms may be updated; we'll notify you of material changes via email or in-app notice.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

How to Reach Us

Live Chat Open the chat widget in the bottom-right corner...
Email Support Send detailed questions to [email protected]. Include your account...
In-App Help Tap the Help icon in your account menu...
REVIEW SIGNALS

Why These Terms Matter

Transparent Payouts

Every withdrawal request is processed within the timeframe stated here. We don't hold funds or apply hidden fees. Your payout appears in your QRIS, DANA, OVO or GoPay account as promised.

Account Protection

Your login credentials and payment data are encrypted. We never share your details with third parties outside the payment flow. Two-factor authentication is available in your security settings.

Dispute Handling

If a transaction doesn't match what you expected, report it within 30 days. We investigate and respond with findings and next steps. Escalation to your payment provider is available if needed.

Indonesia-First Design

These terms are written for Indonesia's payment ecosystem. QRIS, DANA, OVO and GoPay are named explicitly because they're how you fund your account and receive payouts here.

Real Account Ownership

Your account is yours. You control deposits, withdrawals and all game activity. We don't lock funds or restrict access except where law requires or you request Account closure.

Ongoing Clarity

We update these terms only when necessary. Major changes are announced in advance. You can always download a copy of the current terms from your account settings page.

Consistency Across Our Policies

Privacy Policy
Covers how we collect, store and use your data. Aligns with these terms on account security and payment information handling.
Responsible Account Use
Defines account suspension and closure scenarios. Works alongside these terms to protect your account from unauthorized access or misuse.
Payment Provider Terms
QRIS, DANA, OVO and GoPay each have their own terms. These terms reference them; disputes about payment processing follow their rules first.
Bonus & Promo Terms
Separate document outlining how promotions work. These core terms establish the foundation; bonus terms layer on top with specific conditions.
Sportsbook Rules
Live sportsbook betting has additional rules on settlement and odds. These terms cover account and payment; sportsbook terms handle market-specific disputes.
Live Casino Conduct
Live table play follows conduct guidelines to protect all players. These terms establish your rights; live casino rules define fair play expectations.
Slot Lobby Access
Slot games are governed by their individual provider terms. These terms ensure your account access and payout rights; slot terms cover game-specific rules.
QUICK SIGNAL

What Defines Your Experience Here

Instant Account Setup Create your account in under two minutes. Verify your email...
Four Payment Rails QRIS, DANA, OVO and GoPay are all live. Pick whichever...
No Hidden Fees Deposit amounts are exact. Withdrawal amounts are exact. We don't...
Live Lobby Switching Move between live tables, slots and sportsbook without logging out...
Mobile-First Design These terms are written for how you actually play—on your...
Supported Regions Only We operate in Indonesia where local law permits. These terms...

Common Questions About These Terms

Tap 'Forgot Password' on the login screen. We'll send a reset link to your registered email. Click it, create a new password and you're back in. If you don't receive the email, check spam or contact live chat.

No. Withdrawals go back to the same QRIS, DANA, OVO or GoPay account you used to fund your account. This protects both you and us from fraud. If you need to change your payment method, contact support.

Most withdrawals process within 5–15 minutes. QRIS and bank transfers may take up to 1 hour during peak times. Your account balance updates immediately; the funds appear in your wallet shortly after.

Report it to our support team within 30 days of the transaction. Include your account email and transaction ID. We investigate and respond with findings. If unresolved, you can escalate to your payment provider.

Yes, these core terms apply to all three. Each game type has additional rules—live casino has conduct guidelines, sportsbook has settlement rules, slots follow provider terms—but account and payment terms are unified.

Yes. Go to Account Settings, tap 'Close Account' and confirm. Your balance is withdrawn to your registered payment method. You can reopen an account later, but a new verification may be required.

Account creation will be blocked at signup. These terms only apply in supported Indonesian regions where local law permits. If you're unsure whether your area is supported, contact our support team.